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- By Tilona M. Bronx, NY - Sep 9, 2014
I signed up for Yelp just to write this review.
To give you an idea about my amazing experience at Craig's, I'm going to compare it to my experience at Macy's.
When I got to Macy's I was a little skeeved out by the dim lighting in the showroom, but decided to speak to a rep anyway. I hate asking salesmen for help because they tend to make the experience uncomfortable and often rush you. I must have spent 30 seconds in each bed (not sufficient!) because the guy kept saying, "How about this one? Look at this one. Try this one." I was debating on two different beds, but I was annoyed when the Rep told me the delivery men don't like to walk up pass the 4th Floor. I live in a 5FL walk up, and the Rep told me straight up that I may have to carry the bed the last flight. Are you kidding me?!!! I doubt this would actually happen, but it's ludicrous to even mention it, especially since I was PAYING for delivery.
Now my experience at Craigs was completely different. I stumbled upon the website during my search and I was intrigued by all the reviews. The store is in an office building which seems weird at first, but you quickly get over it. (This is NYC afterall.) When I arrived for my appointment, there was one another lady in the showroom. Her and Craig were talking like old buddies and it was hard for me to discern whether or not she was a customer. Turns out, she was, and that's just how Craig rolls. He really is as nice and funny as people say. It was nice talking to a real person and not a salesmen functioning on autopilot. Craig pointed out a few mattresses based on my requirements, but ultimately told me to lay on everything if that's what it takes. I was there for 2 hours laying on the same 3 beds trying to make my decision and talking to the people around me. I'm usually a little shy and stiff around strangers, but the atmosphere in Craig's is so friendly you can't help yourself.
In the end, I decided to go over my budget and I not only bought a mattress from Craig's personal line(Summerfield), two other customers made the same choice. Since delivery is always free, I felt better knowing my extra money was going towards personal comfort and quality, not service fees. Craig even gave me discounts wherever he could. The bed I purchased is top of the line, and I probably would have paid $500-$1,000 more in any other store. Delivery was great too. Not only did they bring my brand new, straight from the factory mattress, box spring and frame, all the way upstairs, they carried part of my old platform frame downstairs and deposited it in the trash. (This is not included in removal.) I made sure to give them a nice tip.
Craig is awesome, definitely buy your next mattress from him!